FAQ

Are you the same company that makes computer equipment? (TL;DR: No.)
No. Logitek does not make computer mice, keyboards, computer speakers, headsets, or any consumer electronics. You're looking for a company that...
Tue, 1 May, 2018 at 9:24 AM
What is your Used Equipment Policy?
If you purchased your Logitek equipment from any source other than directly from us or an authorized distributor, you are ineligible for warranty service re...
Tue, 1 May, 2018 at 9:17 AM
What are the meter addresses for Logitek Radio Consoles in vMix+?
This article applies to AE-32 Audio Engine and JetStream This article applies to vMix + and vScreen This article applies to Pilot, ROC, Mosaic, and Helix ...
Mon, 23 Apr, 2018 at 11:07 AM
What are the meter addresses for Logitek Television Consoles in vMix+?
This article applies to AE-32 Audio Engine and JetStream Plus. This article applies to vMix + and vScreen This article applies to Artisan and Helix Televi...
Mon, 23 Apr, 2018 at 11:08 AM
How To Setup IGMP on HP ProCurve 2920 for JetStream
You need to enable IGMP on your switch before using it with the JetStream. Here's how:
Mon, 23 Apr, 2018 at 11:39 AM
How To Set Up IGMP on HP ProCurve 2810 for JetStream
You must enable IGMP snooping on the switch before using it with JetStream. Here's how.
Mon, 23 Apr, 2018 at 11:37 AM
How To Set Up IGMP on Cisco Catalyst 2960 for JetStream
You need to enable the IGMP features on your switch before using it with JetStream. Here's how.
Mon, 23 Apr, 2018 at 11:41 AM
How To Replace The Backlight on a Remora or Color Numix Fader LCD Screen
While we can no longer get new LCD screens for this console, we can replace the backlight on the LCD screen. Heed the warnings in the attached document ...
Mon, 23 Apr, 2018 at 11:33 AM
How To Use Mix Minus for Voice Tracking and Radio Production
An alternative to using aux buses for radio production is dedicating mix minus buses to automation and production computers. Here's how:
Mon, 23 Apr, 2018 at 11:28 AM
vGuest Setup for Automation Control
vGuest offers a way for radio automation systems to log into Supervisor, either via IP or serial, and send commands in Logitek Protocol to change routes and...
Mon, 23 Apr, 2018 at 11:21 AM